Refund Policy

Thank you for shopping at KitchenKraft. We want to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Conditions for Refund Eligibility:

• Damaged or defective products
• Incorrect items shipped

Timeframe for Refund Requests:

• Refund requests must be made within 15 days of the purchase date or delivery date, whichever is later.

Proof of Purchase:

• Customers must provide proof of purchase, such as a receipt or order confirmation, when requesting a refund.

Return Process:

• To initiate a refund, please contact our customer service team at [Vandana1p0@gmail.com] or [9324258135].
• Once your refund request is approved, we will provide you with a return shipping label.
• Please securely package the item(s) to be returned and affix the provided shipping label.
• Once we receive your returned item(s), we will inspect them and notify you of the status of your refund.

Refund Method:

• Refunds will be processed using the original payment method, unless otherwise specified.
• Please allow 10 business days for the refund to be reflected in your account after approval.

Exceptions:

• Personalized or custom-made items are non-refundable unless they are damaged or defective.
• Clearance or sale items are final sale and not eligible for refunds.

Contact Information:

• If you have any questions about our refund policy or need assistance with a refund request, please contact our customer service team – bright@brightchoice.co.in or 9820252963.